Contact Information for Claimants

UI Claim Information, Related Questions, and Telephone Filing

Northern Nevada:  Tel (775) 684-0350   Fax  (775) 684-0338
Southern Nevada:   Tel (702) 486-0350  Fax  (702) 486-7987
Rural Areas and Out-of-State Callers:  Tel (888) 890-8211  Toll Free

Nevada Relay:  711, or (800) 326-6868
Auxiliary aids and services are available on request by individuals with disabilities.

→ Learn about the Call Center's hours of operation.

Unemployment Insurance Appeals Offices

Southern Nevada:  Tel (702) 486-7933  Fax  (702) 486-7949
Southern Nevada:  Tel (866) 626-0629  Toll-Free

Benefit Payment Control (BPC)

For assistance with overpayment, collections, waivers, and fraud reporting.
Tel:  (775) 684-0475

Mailing Address

Nevada Department of Employment, Training and Rehabilitation (DETR)
500 East Third Street
Carson City, NV  89713

Technical Assistance ONLY with online UI claim filing

Email:  INTERNETHELP@detr.nv.gov
When reporting a technical problem with your UI Claim via email, please include your full name and the last four digits of your social security number.

Tel:  (775) 684-0427  (8:00 am to 5:00 pm PST)

→ For questions about your UI Claim, use the Phone Numbers listed above under UI Claim Information, Related Questions, and Telephone Filing.

Login or PIN Assistance ONLY  (Monday through Friday, 8:00 am to 5:00 pm, except holidays)

Northern Nevada:  Tel (775) 687-6838
Southern Nevada:  Tel (702) 486-3293

Debit Card PIN Assistance

Way2Go Card
Tel:  (844) 542-1115
Website:  https://www.goprogram.com

Para la Traducción al Español  (Spanish language interpretation)

El Norte de Nevada:  Tel (775) 687-8148
El Sur de Nevada:  Tel (702) 486-2957
Numero de llamada gratuita:  (888) 887-8147